Refund policy

Returns & Refunds

We want you to feel confident when ordering from REINE. If your purchase is not right for you, you may request a return within 14 calendar days of delivery.

Return Eligibility

To qualify for a return, the product must be:

  • Unused, unworn, and unwashed

  • In its original condition

  • Returned with all original tags and accessories

  • Accompanied by the order number or other proof of purchase

Products showing signs of wear, washing, alteration, fragrance, staining, or customer-caused damage cannot be accepted.

Starting a Return

Please contact REINE through our Contact page before sending any product back. Include your order number, the product you wish to return, and the reason for the return.

We will provide the correct return instructions and return destination. Products should not be sent to the address shown on the original parcel unless REINE specifically confirms it as the approved return address.

Return Shipping

For returns caused by a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

If a product arrives damaged, defective, or different from the product ordered, REINE will cover the appropriate return or replacement solution.

Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective due to an error by REINE or its fulfillment partner.

Damaged, Defective, or Incorrect Products

Please contact us as soon as possible, preferably within seven days of delivery, with your order number and clear photographs of the product and packaging. We will review the issue and arrange an appropriate replacement or refund.

Exchanges

REINE does not currently offer direct exchanges. Customers may return an eligible product and place a new order for the preferred size or color.

Non-Returnable Products

The following cannot be returned:

  • Intimate apparel and other hygiene-sensitive items are not eligible for return

  • Products that have been used, worn, washed, altered, or damaged after delivery

  • Personalized or made-to-order products

  • Gift cards

  • Products clearly marked as final sale before purchase

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

This policy does not limit any mandatory consumer rights provided by the laws applicable to your purchase.